Privacy Policy

1. Who We Are

This website is operated by Rankora HQ, an editorial content placement agency owned and operated by Muhammad Awais, based in Muscat, Oman. References to "we", "us", or "our" refer to Rankora HQ.

Our website address is: https://rankorahq.com
Contact email: hello@rankorahq.com

2. What Data We Collect

We collect personal data in the following ways:

Contact Form Submissions

When you submit the contact form on our website, we collect your name, email address, website URL, and the content of your message. This information is used solely to respond to your enquiry.

Automatically Collected Data

When you visit our website, we may automatically receive your IP address, browser type, operating system, referring URLs, pages visited, and timestamps. This is standard server log data used for security and performance monitoring.

Cookies

Our website uses essential cookies required for the site to function correctly. We may also use analytics cookies (Google Analytics 4) to understand aggregate visitor behaviour. No personally identifiable information is stored in analytics cookies. You can disable cookies in your browser settings at any time.

3. How We Use Your Data

We use the data we collect to:

• Respond to enquiries submitted through our contact form
• Improve website performance and user experience
• Monitor for security threats and malicious activity
• Comply with legal obligations where applicable

We do not sell, rent, or trade your personal data to any third party. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your personal information depends on the data concerned:

• Contract: Processing necessary to respond to your enquiry or fulfil a service agreement.
• Legitimate interests: Website security, fraud prevention, and aggregate analytics.
• Consent: Any optional marketing communications — which you may withdraw at any time.

5. Data Retention

Contact form submissions are retained for up to 24 months from the date of receipt, after which they are deleted. Server log data is retained for a maximum of 90 days. Analytics data is retained in accordance with Google Analytics retention settings (default 26 months, anonymised).

6. Third-Party Services

Our website may integrate with the following third-party services, each of which has its own privacy policy:

• Google Analytics 4 — Website analytics. Data processed in accordance with Google's Privacy Policy.
• WPForms — Contact form processing. Form submissions are stored in our WordPress database.
• Wordfence — Security plugin. May log IP addresses of visitors for threat detection.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, email us at hello@rankorahq.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. WordPress security is maintained via Wordfence with regular scans and updates.

9. International Transfers

Our website is hosted on servers operated by Hostinger. Your data may be processed outside your country of residence. Where data is transferred outside the EEA, appropriate safeguards are in place in accordance with applicable data protection laws.

10. Children's Privacy

Our services are intended for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our website, contact us immediately at hello@rankorahq.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects when the most recent revision was made. Continued use of the website after changes constitutes acceptance of the revised policy.

12. Contact

For any questions, requests, or concerns about this Privacy Policy or how we handle your data:

Rankora HQ
Email: hello@rankorahq.com
Location: Muscat, Oman